Glenwood Associates
The Skills for Strategic Communication are:
- Behaviour Description - how not to make inferences, accusations and judgements
- Direct Expression of Feelings - naming my own inner emotional state
- Life Commandment Listening - discovering the rules a person lives by
- Negative Inquiry - obtaining specifics in criticisms
- Neuro-Linguistics - how to build rapport
- Paraphrase - restating what I thought you said
- Perception Check - checking out what the speaker may be experiencing emotionally
- Productive Questions - obtaining useful information
- Story Listening - learning about the hidden struggle
- Story Polarizations - listening for the opposites
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